Not sure where to start?
Check out our FAQ section for more information.
Otherwise, get in touch with us and we’ll be happy to assist.
Having problems?
These quick tips could help.
Unsure if your products or services can be sold on Carousell?
Check out our listing rules here.
Bugs & technical glitches
Log off, and then log in to your Carousell account again so you’re on the most updated version of our app.
When getting in touch with us, remember to include your Carousell username, Carousell app version number, and device model.
Transaction issues
Provide some background on the issue along with the other party’s Carousell username and the title of your listing.
Ideas or suggestions
Do you have an idea on how we can improve our app or make it work better for you? Tell us. We’re always open to ideas.
Chat now
Have a question or need our help in scaling your business? Get an immediate response on live chat.
Click here
Via the Help Centre
Submit a request and one of our Carousell team members will get back to you soon.
Click here
